REFUND POLICY
All goods are thoroughly checked prior to shipping. Any item still found damaged or faulty can always be returned or exchanged by contacting our customer care at 0327-8010101
ASAU BAG is only liable to exchange or return items within 7 days from the date of delivery. Items claimed for exchange or return after 7 days are not acceptable.
In the event of a package being returned, it is the responsibility of the customer to have it returned undamaged. In case of damage, the product will be shipped back to the customer.
All refunds shall be made via bank transfer and only for the product value, not for any shipping charges incurred. Also, the shipping cost of the returns shall be borne by the customer.
In the event of a product being exchanged, the exchanged order will also incur delivery charges of Rs.19
RETURNS AND EXCHANGE
Product (s) can be exchanged from any of our regular stores within the 7 days from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service centre by emailing us images of defected product at asaubag@gmail.com or calling us at +92 327-8010101 within 7 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product.